Frequently asked questions
Your event and ticketing questions answered
If you have any lingering questions beyond what is covered below, please don’t hesitate to phone us on +61 2 6493 3366
How do I purchase a ticket?
There are a number of ways for you to purchase a ticket to one of our Festivals or Concerts.
Phone: +61 2 6493 3366
Four Winds Office, Bermagui Community Centre, 3 – 5 Bunga Street, Bermagui
Office hours: Tuesday to Thursday, 9.30am – 12.30pm
Four Winds site, Four Winds Road, Barragga Bay
Office Hours: 9:30am – 4pm Monday-Thursday
Please phone to check there is a team member at the office before coming in.
Please note: Tickets for all events are non-refundable. If this is a concern for your attendance at the Festival, we recommend taking out private insurance to cover for any unexpected events.
COVID HAS CHANGED SOME OF THIS POLICY – PLEASE SEE OUR COVID POLICY HERE FOR TICKET REFUND UPDATES.
EASTER FESTIVAL TICKETS
Fast track yourself into the Four Winds Easter Festival events by pre-booking your Festival tickets.
If you have already purchased your ticket, these can be exchanged for your Festival wristband:
- During the week of the Festival from the Four Winds Town Office (in the Community Centre next to the Tourist Information Centre)
- At the Box Office to Natures Concert Hall entrance of the Festival site itself.
If you are coming to any of the single ticketed events, like a House Concert or Windsong Pavilion Concert just bring your paper ticket for scanning at the venue. If you do not wish to print your ticket, please have your downloaded ticket ready on your phone.
Remember if you are driving to the site you can guarantee yourself a spot by pre-booking your car parking space on-line. Parking is $10 per day for the Sound Shell Saturday and Sound Shell Sunday Gala events.
What time should I arrive before the event?
To make the most of your visit to Four Winds its best to allow at least half an hour before the performance. This gives you time to visit the box office and have a drink on the lawns before the concert.
At a minimum, aim to arrive at least 15 minutes before the event to give yourself time to walk across the site from the car park and find your seats.
If you are late, we will seat you as soon as possible, but please be aware that some events have lock out periods where late comers cannot be admitted until there is a suitable break in the performance.
Is food available at Four Winds?
At Windsong Concerts we offer local cheese plates for sale to enjoy with you glass of wine or beer from the Four Winds Bar. We also offer tea and coffee.
Some events like workshops include catering, please check our What’s On page for details or contact the office.
EASTER FESTIVAL FOOD
Four Winds is proud to support local producers and traders at the Festival and we would love you to support them too by treating yourself to their beautiful food and drink.
Food and drinks are available to purchase on the Four Winds site from morning through to the afternoon at the festival. We run a bar. You can also bring your own picnic, to relax on the grass in the sunshine.
How do I get to Four Winds?
Four Winds is 9 km south of Bermagui. It is a beautiful coastal drive but take care of wildlife on the road. Drive to Barragga Bay to find Four Winds Road. Our entry is 100 metres down this road on the left.
Please go to the Explore the region page for an interactive map to the area.
Is it easy to park at Four Winds?
Yes! There is plenty of parking at Natures Concert Hall. The parking is on uneven ground so best wear shoes that can handle the grass, gravel and the odd stick. It’s a 100-200 meter walk to the pavilion from the can park so be sure to leave enough time. There is disability parking closer to the building. We always have volunteers to help you park correctly on the site, please follow their directions.
EASTER FESTIVAL PARKING
If you are driving to the Festival site on Saturday and Sunday please book your carpark pass prior to arriving on the day and display your parking pass on the dashboard. The cost is $10 per car per day. Car park passes can be purchased via the booking page. We also offer a free shuttle bus from Bermagui to the site to alleviate parking delays and lessen our impact on the environment.
When on site, please follow the directions of the parking volunteers and to avoid disappointment, be sure to leave enough time to arrive and depart the site at busy periods.
Do you have special access for people with a disability?
Yes. Priority car parking for those with limited mobility is available. Please indicate that you need access to this area when you arrive on site. Wheelchair users may use the dedicated seating area in the front of the Sound Shell stage, which is accessed from backstage and via the lower car park.
The Windsong Pavilion is fully accessible and fitted with a hearing loop system.
For more information on accessibility, including an accessibility map of the site, please visit Here.
What do we sit on at the outdoor events?
At the Spring Youth Festival and Easter Festival bring low-level seats to sit centrally in the Sound Shell. Audience members with low level seating, rugs or cushions are welcome to sit in the central area of the Sound Shell amphitheatre. Lower level/low backed seating ensures everyone can have a good view of the stage. If you’d like to sit in a high-backed chair there is plenty of space to the sides of the amphitheatre. Either way the venue has great sightlines and good sound so you will not be at a disadvantage wherever you sit.
We are proud that our audience are respectful of the musicians and don’t move around during performance segments. There are good breaks during the day for you to enjoy the site, sample great food and use the amenities.
What do I wear?
The beauty of Four Winds is that you can wear whatever makes you happy! Smart casual attire is generally the most appropriate, but if dressing up makes it more special for you, we would love to see it! Just make sure you can walk on uneven ground in your special shoes.
Can I take food and drink into the Windsong Pavillion?
For your enjoyment Four Winds allows glasses to be taken into to the Pavilion for performances, we do request that you hold onto your glass and not put it on the floor next to your seat.
Can I take photos or videos during a performance?
Artists are entitled to their privacy and may not wish to be photographed or filmed. Please check with our Front of House team when you arrive. As a general rule however, no flash photography is permitted, and if using a single lens reflex camera, we ask that photographs only be taken during applause to minimise noise disturbance to the artist(s) and other audience members.
In the outdoor Sound Shell: You may take pictures when in the Sound Shell but please be conscious of those around by not standing up playing footage back and making noise.
Am I allowed to bring my dog to a festival?
Four Winds only allows specially trained Assistance Dogs into the festival.
Am I allowed to visit Four Winds when there is not a concert on?
Yes, we encourage you to come to visit Natures Concert Hall. If you have never to our site before, visiting will surely entice you back for a performance. If you are local and have visitors, please bring them out to have a look. Remember to wear sturdy shoes and look out for the wildlife. Best to phone ahead to check someone is at the office and the gate is open. Contact numbers can be accessed here.
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