• Once confirmed, ticket sales are final. No refunds, exchanges or cancellations are available except as required by law. *Please see below for COVID-19 adjustments to our refund conditions.
• Four Winds reserves the right to not replace tickets.
• Four Winds reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.
• By attending an event, you give your express consent to your actual or simulated likeness to be included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world.
• Entry may be refused if tickets are damaged or defaced in any way or are not purchased from Four Winds or other authorised points of sale.
• Where concessions are applicable, a suitable and valid proof of identity and concession must be provided to Box Office personnel at entry to the Festival. Failure to produce a valid concession card may result in the patron being charged full price for the ticket.
• It is your responsibility to check this ticket prior to the event, and contact us immediately if there is a problem, as mistakes may not be rectified on the day of the event.
• You must present a digital or printed ticket to gain entry to the festival site and individual events. Please retain this ticket on your person at all times during the event.
• The Festival will proceed in any weather conditions, unless it is deemed to be unsafe by Four Winds Concerts.  
• Four Winds is legally obliged to cancel the Festival in the event of unsafe weather or declaration of high fire danger.
• Cancelled events will not be rescheduled. 
• If an event is cancelled or materially changed, no refund will be given to ticket holders.
• Four Winds will not be responsible for any loss, theft or damage to your personal belongings, other than caused as a result of our negligence.
• Four Winds Experience Certificate holders can apply their booking code to any Four Winds event. This does not include third-party venue hire events taking place in Four Winds venues.
• Four Winds Experience Certificate is valid for 3 years from date of purchase. The Certificate holder is responsible for paying any gap in cost that remains in excess of Certificate value.

* Covid-19 Adjustment:  

• Four Winds is a registered Covid-Safe venue and will comply with NSW Public Health Orders.
• While masks are not mandatory, we encourage the use of masks for an extra layer of protection against COVID-19 and flu in our indoor setting.
• Please do not attend the event if you are feeling unwell, have been required to isolate or have cold or flu-like symptoms or are awaiting the results of a Covid test.
• Four Winds will not refund tickets to patrons who cannot attend due to border closure.
• Four Winds will refund tickets for patrons who present evidence of a positive PCR test result, date-stamped within 7 days prior to the ticketed event.

Additional Information relating to our Covid-19 protocols:

Four Winds is a registered Covid-Safe venue. This means that we have a protocol outlining our responsibilities in relation to the Wellbeing of Staff and Customers; Physical Distancing; Hygiene and Cleaning; Record Keeping.

We will apply any restrictions outlined in the NSW Public Health Orders (PHO) – These may be changed at short notice so please follow directions on the day. We appreciate your understanding in this dynamic environment.

Further information on current Four Winds Covid-19 protocols is available here.

• Tickets purchased online through iWannaTicket will be emailed to you. These tickets are sent as PDF files and you can either print this out or show us a digital version at the event on your smart phone or tablet.
• If you have purchased tickets but not been sent an email with your tickets and tax receipt, please contact us on 02 6493 3366, it may be as simple as a typo in the email address used to purchase the tickets.
• For information about how we look after your personal information please see the Four Winds Privacy Policy (also available at the bottom of every page on the Four Winds website.)